Welcome to our very own help centre! If you don’t find your question answered below please get in touch. We’re here to help.
How do I register with you?
Please visit our Register Now page in order to register. Simply submit this to us with the other required documentation – you will find a full list of what you need to do.
There is a high level of training required, do you provide this training? Where can I go to do these courses?
While we are not in a position to provide training ourselves, we are happy assist. We can provide you with information on suitable locations and prices of the training you will need.
How and when do I get paid?
The deadline for timesheets is 11pm Monday for each week worked. You receive an automated response to confirm that we got it. We pay you the following Friday directly into your bank account.
How do I fill in my timesheet?
In the top left-hand corner, write your own name and position. Enter the name and address of the facility you worked in.
Enter the date and hours worked. Record the breaks you took. Note that a 60-minute break is automatically deducted. So if you took less than that, or no break, cross out the 60 minutes and note the actual length of your break.
Get all shift details authorised by a senior member of staff at the end of your shift by getting the relevant areas signed.
If you want to delay your payment please record this clearly on the timesheet by writing the date for payment on the right-hand column.
Please be very careful when completing your timesheet, as any errors will delay your payment to the following week.
Do you provide uniforms?
Yes. We will provide you with a uniform and ID once you complete your registration.